Testimonials

Aug. 31, 2005
To: Loan Operations Account Manager
Subject: THANKS!!!

Bryan,

I just wanted to thank you for the outstanding customer service you provided to me today regarding our mutual customer Nicholas C. 

He is closing on his home purchase Friday and time was of the essence. You provided the information we needed in about 15 minutes.

My company is committed to customer service and we strive to deliver Extraordinary. Your assistance today WOW’d me. You had no reason to assist me so quickly.

I don’t believe Nick is even your customer specifically, so your service to me was just an outstanding reflection of both you and your company. I intend to keep your information and will enthusiastically refer you to the customers I come in contact with in need of consolidating their student loans. Thank you again for a great experience.

Sincerely,         

Jody G.
Mortgage Banker 

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